What are the 2 tips to be a Successful Support Agent?
knowledge base software
- Analyze and acquire knowledge
- Be Empathetic to Customer
Analyze and acquire knowledge
- Investigate, Understand and Analyze the customer issue.
- Have pros and cons, solutions handy.
- Have two solutions before solving a problem, choose the better one.
Be Empathetic to Customer
- Listen to customer.
- Get involved while solving the problem.
- Update customer at every stage.
- Thank the customer for letting the issue know and getting the system better.
IT help desk
Faasthelp is a simple customer support and engagement tool. To see how it would be to have faasthelp click on https://faasthelp.com and signup to get the free trail on your application.
Here are some benefits Faasthelp can bring to any company
- 80% reduction in customer support and engagement costs
- 40% reduction in support agent time
- 3x increase in your customer visits and visit times
- Empowered customers with high satisfaction scores
- 24/7 customer support cover
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