What are the 3 Best Practices for Support Ticket?
Support Ticketing will lead to great customer satisfaction. Few points to improve customer satisfaction are as follows
Encourage Customers to log any Issue they face
- This will generate trust between customer and company.
- The company will come to know any issues faced by the customer at the earliest.
Have Proper Ticketing System in place to track Issues
- Have the Ticketing system in a place handy along with your system. Do not make it as a separate system.
- Have a software which is easy to customers and easy for agents.
- If the customer is not able to enter details with difficulty, then talk to them get all details and update the ticket with all details.
Right Ticket Life Cycle
- Optimum Ticketing life cycle which suits the needs. Open / assigned (work in progress) / closed are required.
- Update the ticket frequently and keep posted all stakeholders about what the ticket.
Faasthelp is a simple customer support and engagement tool. To see how it would be to have faasthelp click on https://faasthelp.com and signup to get the free trail on your application.
Here are some benefits Faasthelp can bring to any company
- 80% reduction in customer support and engagement costs
- 40% reduction in support agent time
- 3x increase in your customer visits and visit times
- Empowered customers with high satisfaction scores
- 24/7 customer support cover
#faasthelp #customersupport #bestlivechat #knowledgebase #bestcustomerservicesoftware #bestcustomersupportsoftware #livesupport #bestknowledgebase #unlimitedagents #besthelpdesk #customerservice #livehelp #knowledgebase #engageyourcustomers