What are the 3 Best Practices for Support Ticket?
IT help desk
help desk software
Support Ticketing will lead to great customer satisfaction. Few points to improve customer satisfaction are as follows
Encourage Customers to log any Issue they face
- This will generate trust between customer and company.
- The company will come to know any issues faced by the customer at the earliest.
Have Proper Ticketing System in place to track Issues
- Have the Ticketing system in a place handy along with your system. Do not make it as a separate system.
- Have a software which is easy to customers and easy for agents.
- If the customer is not able to enter details with difficulty, then talk to them get all details and update the ticket with all details.
Right Ticket Life Cycle
- Optimum Ticketing life cycle which suits the needs. Open / assigned (work in progress) / closed are required.
- Update the ticket frequently and keep posted all stakeholders about what the ticket.
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Here are some benefits Faasthelp can bring to any company
- 80% reduction in customer support and engagement costs
- 40% reduction in support agent time
- 3x increase in your customer visits and visit times
- Empowered customers with high satisfaction scores
- 24/7 customer support cover
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