Every business should have a 24/ 7 support and it is good to have 24/7 support. Nowadays due to increase in customer needs and rise in their expectations it is a must to have a requirement to fulfill the customer needs. Having a human agents and giving 24/7 support will consume more working hours of the agent and also very expensive to implement. Also, sometimes the idle and unproductive time of support agent will be more which results in the loss of motivation of the support agent in which motivation is many essentials in the crucial times.
Hence the organization must invest their resources in an effective way to fulfill the customer need and providing support. Firstly, identify the critical needs where the customer requires immediate support in no time and use the appropriate automated tools like Faasthelp’s Artificial intelligence powered chatbots and talking bots to respond to the customers. The most crucial cases are where immediate response required to reach the customers could be downtime of application, catastrophic failure of most used functionality etc. Using these intelligent AI can immediately prioritize and solve the problem within seconds.
Chatbots and talking bots have the capacity to solve the most of the customers’ queries, in case if it’s a complex issue, the issue will be passed on to the human agent. They can provide the best information for the customers at any time and help them to solve their problems as AI (Artificial Intelligence) chatbots are built with natural language processing and machine learning, they understand the cause and provide a best service. Customers will be happy with your business if you make your customer support accessible to them from where ever they are. Customers feel that their queries are resolved faster if a website has an AI chatbot and it more convenient to them. But we have to make sure that every query on the chat is answered within few seconds whether it is day or night. This is where chatbots comes into place. Having these chatbots in your business can answer the customers no matter where they are and no matter what time it is.
The use of AI (Artificial Intelligence) technologies provides a lot of opportunities and can be ahead of your competitors. It is not only for sales, marketing and service areas, it can be extended to other departments like finance or HR departments or serve multi industries like healthcare, ecommerce, retail, travel, real estate and so on and increase the productivity of every department and thereby growth in your business.
Faasthelp is a sales and customer support software powered with Artificial intelligence. Our faasthelp’s products which are chatbot,talking bot and emailbot proactively starts chatting with your customers and solves the query, gives assistance if they have any .It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services. It has also knowledge base and ticketing software where you can have any number of knowledge base questions which will help customers self helping themselves and they can also raise a ticket by logging a query.
Advantages for having faasthelp to your business :
Find out how faasthelp’s AI powered products help your business today
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