When there is a festive season or holiday season, to help the holiday rush of shopping and travel activities ecommerce or any other companies in travel, automobile, retail industry should hire more number of seasonal workers/employees to handle online and offline customer support as customers’ crowd will be huge to shop online during this season.
Can AI chatbots reduce the stress when the number of customers visiting the site is huge? The answer is definitely “Yes”.
AI chatbots / talking bots have the ability to help address common customer questions like for example about order status, refunds, flight status etc. These type of informational requests are generally easier to automate, since AI can query a structured database or series of FAQ’s to respond to the customer. For Transactional inquiries such as “Where is my order?” AI chatbots have to look at historical information and then answer to the query.
AI chatbots can answer for questions and here below points are based on only certain industry like ecommerce ,banking and financial services. The questions and answers will be different for different industries.
AI should always be combined with human capabilities to maximize the customer support because humans will be needed to solve high priority activities and more complex issues. AI makes the employees more efficient by reducing the number of tickets raised so that they can work on other important and challenging tasks. Chatbots will not help during seasonal traffic but also supports 24/7 during any product releases or queries coming from any unexpected traffic.
Faasthelp is a sales and customer support software powered with Artificial intelligence. Our faasthelp’s products which are chatbot,talk/voicebot and emailbot proactively starts chatting with your customers and solves the query, gives assistance if they have any .It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services. It has also knowledge base and ticketing software where you can have any number of knowledge base questions which will help customers self helping themselves and they can also raise a ticket by logging a query.
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