By the year 2020, customer experience is assumed to overtake the product and price as the number one feature in the businesses. Nowadays businesses are thriving to go ahead and showing interest towards artificial intelligence (AI) to meet customers’ demands. According to recent study, 7 out of 10 businesses are showing interest to implement AI or planning to have in their business as a customer service solution. By having these chatbots in the business it is predicted that customers will be able to manage 75 % of their queries without interacting with a human.
Customers especially Millennials will have more expectations of growing technology and digitalisation and they expect to get instant answers with accuracy and speed when interacting with the businesses. They want businesses to be available across any channel and they want their queries to be resolved using previous conversations. And all these are possible having AI chatbots which gives the best customer service experience which is suitable according to their needs.
More advanced studies and researches in machine learning and natural processing are the base for these AI chatbots. These technologies allow conversational understanding and match correct resolutions to customers’ queries with high accuracy than ever before. Using these technologies we will now able to improve the customer experience.
Companies who have already adopted this technology to their business are having fruitful results like high customer satisfaction, increased revenues, deceased costs, improved team productivity and amazing customer experience than before.
“So what are you still thinking about??? “ Add Faasthelp to your business today.
Chatbots also eliminate the need to download the brand app. Businesses can have chatbots to increase the brand value for them. Chatbots using advanced platforms can be programmed to chat in specific language like English or any other language depending on the location of the industry and customers.
Millennials identify chatbots as the brand’s public face, one which converses with them in brand’s language. Brands can gain the attention of millennials only by spending marketing where customers are already are, not on traditional marketing channels. Chatbots open a new platform for brands and marketers to engage millennials in the most appropriate and in a quick manner.
Faasthelp is a sales and customer support software powered with Artificial intelligence. Our faasthelp’s products which are chatbot,talking bot and emailbot proactively starts chatting with your customers and solves the query, gives assistance if they have any .It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services. It has also knowledge base and ticketing software where you can have any number of knowledge base questions which will help customers self helping themselves and they can also raise a ticket by logging a query.
Advantages for having faasthelp to your business :
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