When a customer approaches the help desk means they are already tried all the possible ways they could within their knowledge. Hence the customer expects that he/she has to be addressed in a more lively way with a human agent in presence. They should feel like they are explaining their problems to a human being who can understand his/her state of mind and emotions. While interacting with the customers over face to face, or over phones or through chat, use emotions, use positive gestures while greeting or saying “thank you” or apologizing for a mistake. This will ease the customer’s frustration drastically and make them calm down.
FAASTHELP has many features where you and your customers can just log, chat and search for self-help,email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to https://faasthelp.com #faasthelp #bestcustomersupportsoftware #livesupport #bestknowledgebase #unlimitedagents