Because of increase in technology day by day, many businesses are trying to build a strong online presence to help customers in a more efficient way. In this group of business even real estate industry has come as customers are searching for property and looking for more information online.
For any business, communicating with customers and understanding their needs and choices are vital for improving the customer experience and also for increasing sales. Therefore, having artificial intelligence powered chatbots like faasthelp’s Rocchat, Roctalk and Rocemail on the website is the important means for reaching out to online customers who are looking to buy, rent or sell property and these chatbots with its intelligence solves any queries within seconds there by it saves time as well as money. Here below are some of the advantages of chatbots in real estate industry.
1.Answers customers query instantly:
Customers can readily connect with chatbots which has knowledge about property and answers their questions about anything regarding pricing and will guide them by its intelligence. With chatbots customers can receive instant response to their queries instead of waiting on call with an agent.
When buying or renting, the first thing a customer wants is to be able to see the location and chatbots helps customers by sending them links through chat or mail so that they will be able to see the location.
2.You can know what customers want:
For instance, “Would not you want to know if your customer is looking for a two bedroom or three bedroom apartment and what is their price range is? And in which locality they are interested in?” Having chatbots in real estate business talks to the customers proactively and understands the needs of the customer and shows the property details according to their choice and sends necessary links through chat, talk and email. These feedbacks sometimes help in changing the marketing and sales strategies based on what customers want.
3.Reach customers 24/7:
Some customers will also be looking to invest in property in another country or will be looking to relocate. So keeping these points in mind as well real estate businesses need to have 24/7 customer support available on their website to engage with customers.
Chatbots provide 24/7 support for customers to reach a wider audience and there is no need of agents to work late at night to handle customers call as chatbots makes this job easy and businesses get benefit because it saves money and time altogether.
4.Improves customer experience:
Investing in any property is a important decision so some customers want a lot of information before actually investing. Artificial intelligence based chatbots improves the customer experience as it helps answer their questions in real time with a human touch. Because of these conversations we can also see returning visitors to the website and bots can communicate with them based on their previous conversations. Customers will be helped with navigation as well on the website by explaining the step by step procedure and add to the experience.
Faasthelp is a sales and customer support software powered with Artificial intelligence. Our faasthelp’s products which are Rocchat,Roctalk and Rocemail proactively starts chatting with your customers and solves the query, gives assistance if they have any .It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services. It has also knowledge base and ticketing software where you can have any number of knowledge base questions which will help customers self helping themselves and they can also raise a ticket by logging a query.
Advantages for having faasthelp to your business :
Find out how faasthelp’s AI powered products help your business today
#faasthelp #artificialintelligence #AI #chatbots #virtualassistant #customerservice #customersupport #customerexperience #machinelearning #knowledgebasesoftware #ticketingsoftware