While from many years apps have proven to be effective tools but they may not be the perfect solution for longer period because Artificial intelligence technology is rapidly developing and it going to become much easier to create realistic AI chatbots in the future. With chatbot technology, you can offer customers instant and personal experience than they would get from an app. The following are just some of the advantages to consider replacing the app and considering having a chatbot for your business.
Communicating with an AI chatbot that chats or talks like a human behaviour is much more personal than interfacing with a computer program. A chatbot gives you the opportunity to increase the brand experience and customer engagement. Even if customers know they are not talking to a real person, they may still feel like they are ok with it. This makes them more likely to develop an strong connection with your brand.
2.Ease of Use :
Although every app is different, most require users to click icons/links/buttons to access different features. Having a conversation with chatbot is much easier than trying to find out what you need to click on to perform a function.
Chatbot or talking bots allows users to ask them questions. Depending on the technology, customers might not even have to type in their queries; they can simply talk to the AI chatbot and get instant responses. Asking a chatbot or talking to open a particular feature will be much simpler than using virtually any app because of its technology.
3.Ease of Access:
If there is an app for your brand you have to convince customers to download your product. But they may be reluctant thinking about the costs or about the space it takes in their device.
That does not happen with an AI chatbot. Whenever they visit your site chatbots will be there to help them in any way with accuracy and empathy.AI tech is developing rapidly. Smart brands are already looking into how they can leverage it to their benefit. Planning to replace brand app with an AI chatbot is a good place to start.
Faasthelp is a sales and customer support software powered with Artificial intelligence. Our faasthelp’s products which are chatbot,talk/voicebot and emailbot proactively starts chatting with your customers and solves the query, gives assistance if they have any .It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services. It has also knowledge base and ticketing software where you can have any number of knowledge base questions which will help customers self helping themselves and they can also raise a ticket by logging a query.
Advantages for having faasthelp to your business :
Find out how faasthelp’s AI powered products help your business today
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