If you are looking for Help Desk software that is quick to set up, very easy to use, and comes with an easy integration, faasthelp is a great choice.
Customer enjoying your app
As of today only very large enterprises have roctik kind of customer support. When business give e-mail id to reach out for support, usually customers have to leave the business application. With roctik, customers are retained in the business application even for the support. Customers are not taken away from business application.
Simple Ticketing System
You do not need heavy features or customizations from your support ticketing system and just want your system to be up and running in minutes, then faasthelp is the right ticketing system.
faasthelp is very simple in understanding, feels pleasing. Any novice user will be able to use this without any struggle. You do not need to be good technically, need not be a tech savvy, to integrate faasthelp with your system. You can just signup and start using this.
Customer empowerment, engagement
faasthelp's roctik empowers customers by making customers part of the service process by allowing them to raise, view, update tickets and converse with technician’s offline. Instinctive engagement of customers is possible through roctik as customers are empowered to see the updates. Customer Support right on the main business application generates self-assurance to the customers on businesses, which is priceless.
Appealing Usability, easy work flow
You should be selecting faasthelp because it has very simplified usability to the user with the simple work flows like creating, assigning, and tracking tickets. Of course you can prioritize and categorize tickets. Get real time reports on tickets. And Admins anyway will have features like maintain the support staff.
The good thing about faasthelp is that, it comes with unique ticket based pricing and one can have unlimited agents. Prices are very competitive, it starts at just $24.99 per 500 tickets and unlimited agents which makes this unbeatable. 99% of the Help Desk software’s in the market limit the agents. This may be ideal if you have many customer service agents for your small business.
Save Time, Effort and Money
Roctik Integration into any business application is very easy. In minutes it can be integrated with web and mobile applications. It removes the pain for the customer to have long waits for the phone lines. Removes the pain of maintaining 24/7 support staff for the businesses, at the same time customer engagement to see the updates on the tickets from anytime, anywhere in the world. Customer retention increases as customer trust, satisfaction increases exponentially.
Nice Customer Experience
Customer experience is the main aspect which will differentiate one service from the other, faasthelp gives very good customer experience, since the system is made to look very simple and ease of use to end customer. Heavy or too many features might create confusion to end user. faasthelp has the ability to offer required features in simple manner making memorable experience to the customer.
This being a hosted service, does not require any installation, you will not be bothering about ticketing data. You just sign-up and start using it. Within minutes integrations will be completed. Then it all looks as though it is your system, it just gets immersed into your system. This is the greatest part of faasthelp.
Finally with ease of use, uninterrupted availability and great customer experience your customers are happy. You can celebrate being happy with many reasons as your customers are happy, easy to integrate, hassle free maintenance, availability.
Faasthelp is a simple customer support and engagement tool. To see how it would be to have faasthelp click on https://faasthelp.com and signup to get the free trail on your application.
Here are some benefits Faasthelp can bring to any company
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