How Airlines industry can improve customer experience by using AI(Artificial intelligence)chatbots?

faasthelp,artificial intelligence

machine learning

intelligent virtual assistant

virtual assistant

Customers these days prefer to book flights online and they will be browsing for the right information which is related to air travel. Because of this online booking airline industry has become all the way more important to have those websites that provide all the necessary information which the passenger needs like the details of flight schedules, booking processes and so on. Sometimes by looking into so much of information around the websites chances are there that passengers might go into the confusion further which may lead to delay in booking the tickets.

No more worries!!!

Having a Artificial intelligence powered products like faasthelp’s Rocchat, Rocemail and Roctalk will help passengers to have a happy journey towards their destination. Our products provides a proactive customer support like chat, voice and email to the customers when there are on your website and solves their queries within seconds by giving them the accurate information. They can enhance your airline sales by proactively sending information to the passenger about any special offers and discounts and makes your website very engaging and increases customer experience. Below are few more benefits of our intelligent systems for your airline industry.

1.Gives detailed information about flight timings:
Whenever customer is on your website and seeks help regarding flight information about timings and destination our bots will help them by giving the information they need within seconds. Many customers also want to check what kind of food they would be serving in the flight or what is the airline policy for lost luggage is. Our chatbots will give all these type of information accurately through chat or voice or sends reference links through email.

2.Makes convenient to book tickets:
Booking a ticket often turns out to be hassle for passengers so having an AI featured chatbots allows passengers to instantly book flights .Our systems will help them guiding them on how to book a flight ticket or cancel the ticket if needed. It also sends reminders proactively about journey date or in case of flight delay or cancellation customers will be notified instantly.

3.Addresses queries:
As our products give 24/7 support it gives the website visitors a better experience when they visit your website for the first time. It has the capability to address the queries intelligently when they ask and offers quick service to them. It increases its knowledge by self learning itself through all these conversations. It will also gather feedback about the service and hence improves its intelligence.

Our products increases your customer experience by helping the passengers who have queries like baggage information, corporate trips or privileges offered to passengers travelling in business class. It also gives interesting information like history of the destination, food, hotels, shopping areas and must visit sights in the cities you offer flights to.

a.i. artificial intelligence


Faasthelp is a sales and customer support software powered with Artificial intelligence. Our faasthelp’s products which are Rocchat,Roctalk and Rocemail proactively starts chatting with your customers and solves the query, gives assistance if they have any .It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services. It has also knowledge base and ticketing software where you can have any number of knowledge base questions which will help customers self helping themselves and they can also raise a ticket by logging a query.

Advantages for having faasthelp to your business :

Find out how faasthelp’s AI powered products help your business today

#faasthelp #artificialintelligence #AI #chatbots #virtualassistant #customerservice #customersupport #customerexperience #machinelearning #knowledgebasesoftware #ticketingsoftware

Artificial neural network

chat bot