Empathy is key here. If they understand where your company is and where you are, they will understand why you are not able to comply with their requests without losing their respect. Maintaining their respect means next time they need you, they might come back with terms you can agree on. Explain to the customers that you will get to know the difficulty only by standing on your shoes.
FAASTHELP has many features where you and your customers can just log, chat and search for self-help,email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to https://faasthelp.com #faasthelp #livehelpdesk #bestlivechat #bestknowledgebasesoftware #bestcustomerservicesoftware #simple support software