Be aware that the customers hold various approach of expectations for their problems to be addressed to get it resolved.Recognize that the approach of expectations is similar for end consumers, experienced customers, inexperienced customers and business customers on product-related service.Predict if there can be any problem or risk to the customer after launching the new product, be prepared with a solution and have it handy. If a problem is impacting the customer beyond the tolerance, and if you don’t have to solution to fix it immediately in a production environment, the damage to the reputation of the organization will be severe and the customer may not turn up. Hence we should do a risk analysis before launching the product and be ready with the solution and implement on whenever the expectation of the customer reaches to the higher level or received a complaint about the launched product.
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