Time and Tide wait for no men. The World is moving faster and so as customer expectation as their issues should be resolved as soon as possible. We can’t take forever to resolve a problem as none have the luxury of wasting time. Fintech industries are often facing the challenge of addressing the customer issues as immediate as possible as the timely resolution is more important for the Fintech industries than most of other domain in the world. To comply with the timely resolution, strategic experts are seeking new approaches wherever is possible to reduce the overall workflow time of a customer complaint. One such area to make the customer support easily accessible from the application itself by the user who logs in.
EvayaDesk’s Roctik came up with a novel solution for this.Its Customer Support application can easily be integrable in such a way that in a click away, from any Fintech application. Support system just is in right or left, top or bottom, from the site, available to the customer within 5 seconds. The Customer need not be in jungle and waste time on google to raise a ticket. They can easily raise their ticket from the application or from any other device such as mobile apps etc. By Using Roctik, Customers can Create, Track, Categorize, Prioritize, set Emails Alerts for all updates and request Real-time Reports.
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