The main aim of any business is sales and after sales that is customer satisfaction and customer’s happiness is what makes a business successful. But if we think deeply it’s not only customers makes the business successful it’s also the employees who thrive for successful business.
Sales and Customer support agents are the people who will keep your business in a successful path and they are the ones who will directly interact with the customers. So keeping the employees satisfied and happy is also an important task for any organization because unhappy employee may result in less productivity, less efficiency and poor work.
If your employees are unhappy it will directly impact the customers and also your business, so having a AI (artificial intelligence) featured sales and customer support software you will be giving an organized system which will make their jobs easy and quick and there is no need to work 24/7 as our intelligent systems like Rocchat,Roctalk and Rocemail can reduce their maximum by solving customers issues in a quick and accurate way and so employees will be relived. Below are some of the benefits your customer agents/employees will enjoy if you have sales and customer support software in your business.
With our AI (artificial intelligence) customer support software all the important information is organized at one place and all relevant data and information is stored by the machine systems there by increasing the productivity, efficiency and greatly improves employee and customer satisfaction.
2.Faster resolution time:
Resolution time will be no longer be a concern for your customer support team as our AI (artificial intelligence) products quickly resolves the issues within seconds by giving the information they need. It also helps your agents in reducing the tickets, understands the needs of the customer and solves the issue accurately there by employees need not worry about the time factor.
Customer support powered with AI can help your employees feel like a team. Generally in an organization there might be chances of jumbled mess of information that leads to different employees and different departments providing customers different answers to same questions. Our AI (artificial intelligence) Customer support software provides employees and your customers a seamless and consistency support all at one place, understands what the customer is asking and provides the information accurately.
Often customer support agents have to deal with hundreds of customer inquiries, complaints and other issues where there are under lot of stress when trying to finish the deadline coping with the time. Having AI (artificial intelligence) powered customer support software like faasthelp’s Rocchat, Roctalk and Rocemail help to relieve that pressure completely by solving customer’s queries in a quick time which will answer 1000 calls at a time.
Customer support agents will have access to several databases and documents which are filled with information, if customer asks any query they will have to wait until agent find the relevant information from these documents which is time taking process as well as frustration for both employees and customers because he is not able to answer the customer quickly and customer is being waited for long time. Having intelligent machines systems like Rocchat, Roctalk and Rocemail removes all these frustrations which answers all the queries within seconds with the knowledge it is having and gained.
Faasthelp is a sales and customer support software powered with Artificial intelligence. Our faasthelp’s products which are Rocchat,Roctalk and Rocemail proactively starts chatting with your customers and solves the query, gives assistance if they have any .It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services. It has also knowledge base and ticketing software where you can have any number of knowledge base questions which will help customers self helping themselves and they can also raise a ticket by logging a query.
Advantages for having faasthelp to your business :
Find out how faasthelp’s AI powered products help your business today
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