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Do you know what benefits can chatbots bring in E-commerce industry?

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Sometimes selling online can be tricky with the increased expectations of customers, competition and the constraints that online businesses face while reaching out to the target audience. In order to master the art of selling online and making your ecommerce business grow, having an artificial intelligence based chatbots like faasthelp will help you convert leads into loyal customers. Apart from helping the customers while doing purchase and payment, giving information about orders, upselling and cross selling of products which chatbots will do, below are some more benefits that chatbots can bring to your business.


1.Identifies target audience:
The first step of making a sale is identifying your audience and understanding the different types of customers. Chatbots and talking bots after having a conversation with customers understands them and categorizes your customers and connects with them on a personal level, keeping in mind their demographics and psychographics.


2.Communicates in a Right way :
Once they have categorized the customers chatbots come up with different ways of approaching the customers. For example, it targets customers who are in their teens and shows them catchy, bright colored dresses which will help them in selecting what they like, communicates with the customers in a right and intelligent way and makes them proceed to purchase. Chatbots and talking bots learns to approach all sorts of customers by understanding the different expectations they have and their preferences. This way, with the help of chatbots you will acquire more customers in minimal time.


3.Marketing your brand :
In order to make a sale, chatbots ensures that it represents your product/service in a manner that is impacting the interest of the customers. It lists the features of your product/service in a way that compels buyers into checking it out. Proactively it tells the customers how it will be beneficial for them when they are having a conversation.


4. Following up the customers:
Post purchase communication is always important as pre-purchase communication. Chatbots ensures repeat purchase and retention of existing customers happen to your business. AI bots communicates with customers who abandoned their orders before checking out and ask them if they were not happy with the service and promotes your new offers and encourages your customers to share their opinion about new products/service whenever they visit your site.This will help maintain a strong relationship with your customers and is likely to help you sell more.


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Faasthelp is a sales and customer support software powered with Artificial intelligence. Our faasthelp’s products which are chatbot,talk/voicebot and emailbot proactively starts chatting with your customers and solves the query, gives assistance if they have any .It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services. It has also knowledge base and ticketing software where you can have any number of knowledge base questions which will help customers self helping themselves and they can also raise a ticket by logging a query.

Advantages for having faasthelp to your business :

Find out how faasthelp’s AI powered products help your business today

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