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How Restaurants can use Artificial intelligence virtual assistants to improve Customer service?

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With so many choices and varieties available to customers, businesses who are running restaurants really have to innovate and stand out to be on top of the choice list. In fact, the quality of food, ambiance and overall service provided are the main ingredients for success in restaurant business. But with the popularity of the internet, people these days are reading online reviews and doing online reservations when opting for an dine out. Hence, having an online presence has become essential for those in this business.


The next question would be how to provide better online services to the customers which results in their satisfaction and helps your business in the long run. Having virtual assistants which are nothing but chatbots like faasthelp’s Rocchat, Roctalk and Rocemail to the restaurant’s website is a great way to help out the customers. Here are some of the ways how they can be beneficial for your business:

1.Online Reservations and bookings:
Many times it might have happened that a customer is trying to call and make a reservation and the phone is busy. Customer will get frustrated when constantly having to redial. If your phone line is constantly busy, customers will lose their patience. Provide them with an alternative.


In today’s digital world, where everyone is constantly communicating online via smartphones and tablets, the easiest way for a customer to do is online booking. People want immediate help without having to browse through multiple pages to find what they need so having a virtual assistant at your website helps customers to book within minutes. When a customer lands on your restaurant website, they can instantly be greeted by an AI featured virtual assistants who can talk and chat with the customers and will assist them towards booking a reservation at restaurant. Imagine how easy and convenient it becomes for your customer to book a table with the help a virtual assistant.


2.Placing orders:
As we know nowadays many restaurants offer takeaway and home delivery services. In a situation where a customer comes on your website and is browsing through the menu to place an order, a virtual assistant can help them out in placing an order. Virtual assistant like Rocchat and Roctalk can guide the customer by chatting proactively on what is the menu and what is best in it, then it will ask for the number of people the food should be ordered for, gives the pricing for the order and completes order placement with a human touch. So by having virtual assistants/chatbots will make placing the orders easy and can be delivered on time and the human agents can focus on the delivery of the order. This will improve the efficiency of the delivery placing procedures and ensure smoother handling of orders.


3.Inquiry of menu:
Some customers who visit your restaurant website might be confused about what to order, they might be looking for some suggestions on what is the special menu today or they might be unable to find a particular item on the digital menu card. Having virtual assistant on your website addresses all these queries with a human touch by intelligently answering all the queries. If your restaurant is open 24/7 and provides delivery around the clock, our 24/7 chatbot helps your customers and help them out with all their queries. This will not only improve customer service but also help increase sales.


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Faasthelp is a sales and customer support software powered with Artificial intelligence. Our faasthelp’s products which are Rocchat,Roctalk and Rocemail proactively starts chatting with your customers and solves the query, gives assistance if they have any .It will reply within seconds through chat, voice and mail whenever customers are on your website. Our products will also help you in sales of your products or services. It has also knowledge base and ticketing software where you can have any number of knowledge base questions which will help customers self helping themselves and they can also raise a ticket by logging a query.

Advantages for having faasthelp to your business :

Find out how faasthelp’s AI powered products help your business today

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