There should a difference between IVR answering system and an executive as in a person to deal with the customers. The customer should not get the same feeling in both the cases. The executive staff who deals with the customer behave in such a way by building a casual rapport within the limits of professionalism. If we deliver as promised, the customer will get confidence in us, if we deliver little more than promised we are building rapport along with confidence. While talking to a customer, listen to him and give attention and address them with their name, though they are simple things, it will leave a great impact on them. Even if you make a small mistake in future, because of the rapport and confidence you build in the past will make them consider the excuse and continue to do the business with you.
Faasthelp has many features where you and your customers can just log,chat and search for self-help,email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost.So build your customer rapport and make them happy by just logging on to https://faasthelp.com . #faasthelp #besthelpdesk #customerservice #livehelp #knowledgebase #engageyourcustomers