Utilize all the resources to its maximum capabilities within the organization. No one is same and useless, identify the unique strength of each team member within the support team as who is strong in which aspect and technology and make sure you utilize their skills to a great extent. Pair up people to get the best of them. Also,identify the ideal time of each resource and assign them possible tasks or use that time to give them the training to develop their competency.You can cross train all the technologies within the team members in such a way that each member of the team aware of all the processes carried out across the organization.This will help in immediate replacement of resources at critical times.
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