Arrange training and give an elaborate demo for customers while they are ordering or purchasing your product. It can be how to use the product, how to quickly configure the product, what other products we are going to release, how to maintain the product for longevity, how to fix frequently occurring problems, how to approach for immediate service and what are all the external and environmental factors should be avoided etc. Awareness camps will help customers a lot in this. By this way, we are interacting with customers directly and get their inputs as well. This also helps to bring the vision to the new features needed to be developed in the product and can also obtain the clear picture of various customer expectations.
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