It is very important to empower the customer with self-service. For small issues or for the issues which customer can do by themselves, it is good to encourage the customer self-help service. It will save a huge amount of time. Since the problem is solved very easily, the even customer will be happy. For few issues, we can even guide customer how they can help themselves to resolve the issue which they are facing.The main goal of self-service is to make things easier for both the customer (to find a solution) and customer service agents (to deflect information requests from assisted service). This new digital expectation translates to heightened pressure on companies to provide quality customer service that satisfies the modern customer’s demands. Customers prefer to use the self-service support rather than phone. They want to access your Document and Manual base, FAQ articles and Technical forums etc.
FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to https://faasthelp.com #faasthelp #besthelpdesk #customerservice #livehelp #knowledgebase #engageyourcustomers