Provide value to the Customer with the service by delivering further.At the same time do not deliver anything disproportionate.Customer will expect the consistency in the service. Setting wrong expectations to the customer is not good for business. Delivering proportionately and maintaining consistency could be a challenging task for the businesses in a long run.Disproportionate delivery leads to loss of trust with the organization and outrages them.They can even sue you legally. You don’t need to give more than what you promised. But make sure that you don’t deliver less and that is what is important.
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