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Do You Know what are Help Desk Best Practices ?

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DO YOU KNOW WHAT ARE HELP DESK BEST PRACTICES
We can implement the helpdesk service in an Organization in a number of ways. The UK Government has published a consolidated, significant framework called ITIL (Information Technology Infrastructure Library) which has a recommended guidelines for a Support and service industries. The below are the helpdesk best practices taken from the gist of ITIL processes.



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