help-desk software

ticketing system



Do Not Limit the Issue to its Description

Faasthelp,customer support

knowledge base software

ticketing software

customer care

The moment customer raises any issue or an incident request, do not limit the issue to its description. Talk to the customer and get more information as possible about that, find out what exactly is happening and why, and from when is this happening, get more information from the company’s knowledge base as well and add everything to the issue for the best and quick resolution. Attacking the problem without knowing what it is will simply waste our time. Quickly diving into the solution by just going with the description may help for frequently occurring issues for the same customer but not always as all the customers need not be a good narrator of the problems in the description itself. Hence it is always better to ask the customers, the complete information and then act on it.

helpdesk support

IT help desk

Faasthelp has many features where you and your customers can just log,chat and search for self-help,email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost.So make your customers happy by just logging on to https://faasthelp.com . #faasthelp #customersupport #bestlivechat #knowledgebase #bestcustomerservicesoftware

chat website

customer retention

customer satisfaction