Provide to your customer’s easy access facilities to your support system. Make the help desk site easily accessible to the customers with simple registration procedure. Do not design the login registration form more tedious by forcing the customers to fill the unnecessary details as mandatory. The support system in the customer view should contain the information like current status of the ticket, to whom it is pending with and their contact details, service Agents note and guidelines to be followed by their customers if any etc.. Also there should be provision to the customers to escalate it to the higher level after it crossed certain period of time unresolved.
FAASTHELP has many features where you and your customers can just log, chat and search for self-help,email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to https://faasthelp.com #faasthelp #bestcustomersupportsoftware #livesupport #bestknowledgebase #unlimitedagents