Once the customers are able to login to your support system, there should be a readymade template for logging their defect or complaint about your problem with the frequently occurring issue in the drop-down menu. As far as possible design the complaint logging form with radio buttons or drop-down menus with options to select instead of forcing the customers to type. Also, there should be provision to the customer to describe the problem experienced in your product in a free text for unknown issues. Once the ticket is raised, auto acknowledges them with a ticket number for further tracking.
FAASTHELP has many features where you and your customers can just log, chat and search for self-help,email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to https://faasthelp.com #faasthelp #besthelpdesk #customerservice #livehelp #knowledgebase #engageyourcustomers