Everyone likes to own a defect free product and expects it to be reliable for a long period of time. Customers hate to complain a number of times within a short period of time because it’s a waste of time for them, though your service is good enough and covers the warranty incurring costs.Research and find out a permanent solution and implement it for repeatedly happening issues the customers are facing in your product. If repeated issues are occurring in your service to the customers, then train and tune your service agents in that specific area in such way to reduce the frequency of problem is occurring or permanently eradicate if possible. If you keep resolving the same issue over and over again for every customer, it is a waste of time and it will irritate the customers. In other words, don’t give your customers a reason to call and complain.
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