There is no smoke without fire. There must have a root cause for every issue. Once you receive a complaint from a customer, there is nothing wrong to provide an immediate workaround and resolve that for time being. But don’t stop there and continue you to investigate to find out the actual root cause of the problem. If we start fixing the cause of the issue rather the issue itself, we will be left with few customer issues. Identity those or have a constant check on the issues being faced, group them, analyze them and find out the root cause why they are happening and fix the cause itself over time. By doing so, will reduce the investment on maintenance and service for both the customers and the organization.
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