Be flexible and generous when you are dealing with the customers directly. When you are in middle of a call, even though you reached the end of the day and bit exhausted and it is a time to go home, complete the call as far as possible, update the status to the customer and in the ticketing tool and then leave. Even though it does not come under your purview, be flexible enough to give the inputs to the customer as well as another colleague to go forward. They should have well-defined processes and preferred methods for executing a technical program. However, you are the customer and we customize each program to meet the unique and specific requirements of the customer.
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