Don’t reinvent the wheel. Do not put your efforts to do a research which has already been done in resolving a problem. Before resolving and promising to the customer, go through all the incident history and get all the required information like five W’s who, what, where, when, why or Why’s whichever is relevant to you. Do a total analysis of the issue, get previous similar issues and their history, read the track history of this issue completely and fix it. This will make sure that we are resolving in the right way and resolution will be much faster. Also have the habit of archiving the method of resolving, by whom it is resolved, the root cause of the issue and time taken to resolve the issue for each problem you resolve.
So want to know how to track the issues and keep an eye on the tracking history?? FAASTHELP will be the best answer for all these questionsFaasthelp has many features where you and your customers can just log,chat and search for self-help,email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost.So make your customers happy by just logging on to https://faasthelp.com . #faasthelp #besthelpdesk #customerservice #livehelp #knowledgebase #engageyourcustomers