Build a knowledge base of how to deal with different issues, so that everyone in the support team will get to know what the solution for any problem is. This will lead to more confidence in support staff and the problems will get resolved in less time if the knowledge base is readily available.Make knowledge base knowledge a sharing part of the work and create that kind of culture. An Organization should maintain a Document database with documents such as User Manuals, FAQ articles, and Known issues etc that should be easily accessible for the customers with appropriate authentication.The documents should have a proper index and search capabilities for easy navigation to the customer’s desired information.
Faasthelp has many features where you and your customers can just log,chat and search for self-help,email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost.So make your customers happy by just logging on to https://faasthelp.com . #faasthelp #besthelpdesk #customerservice #livehelp #knowledgebase #engageyourcustomers