Time management is the key for timely delivery in an increase in demand. The quality and quickness of your delivery depend on your efficiency of operations. Properly define your support timing details and tabulate the shifts for service associates and display it to the customers. Have enough backup to cover up in the case of absence of any service staff. Check how much time you want to allocate to each ticket and how much time is being consumed actually by the service staff. Ask the service staff to log their actual efforts without fail for each and every ticket. If the issue is in your purview, assign it another staff who has skills to resolve this without wasting time. You should see that along with your time, customer time is not wasted.
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