help-desk software

ticketing system



How well do you know your Customer ?

Faasthelp,customer support

knowledge base software

ticketing software

customer care

Every business starts by knowing its customers because without the customer there is no business. Businesses start by solving a problem for a very specific group of customers. The solution may be a product or a service. There has never been a business that did not start out by fulfilling unmet needs. This is not just knowing the needs and wants of your ideal customer, but understanding who they are, how they live, who they associate with are also important for the business organization. Some of the insights of well understanding about your customers are given below.


Focus the current customer beyond boundaries:
It is always better for you to know the disadvantages of your products or the features which can be added to your product before your competitors get to know about it. Therefore, be open to receive the critics about your product.


Website data Analytics :
Your website is the hub of your entire Inbound Marketing strategy. Make sure it displays the customers exactly what they are searching for, and effectively navigate them to the tour of your products and services. Find out what pages customers visit mostly and time they kept open, what type sites are attracting more number of customers, and what kind of sites creates more traffic and which site have very fewer visitors etc. It explains how people interact with your site.


Surveys with Questionnaires :
Prepare a set of questionnaires and post by using email and social media sites like Facebook, twitter, etc. and get the answers along with all the information about customers like age, gender, location, income, ethnicity and so on by offering some vouchers like movie tickets, buffet in restaurant, garment offers in retail stores etc.

helpdesk support

IT help desk

Faasthelp is a simple customer support and engagement tool. To see how it would be to have faasthelp click on https://faasthelp.com and signup to get the free trail on your application.
Here are some benefits Faasthelp can bring to any company


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chat website

customer retention

customer satisfaction