Any customer support software should have all the features which will be easy and accessible for the customers as well as the organization. It makes things quick thereby the growth of the business also increases simultaneously.
Having Auto assignment and auto intimation of the issues in the customer support software is very important. When the tickets are raised by the customers it should be auto assigned automatically to all agents.Auto intimation like notifications through email alerts has to be sent all agents and it should be assigned to one agent who is online. By having these features we will able to connect to the customers soon whenever any issue is raised and this prevents the customers worrying about the issue or the anger if the helpdesk team is not responded on time.
Automatic ticket assignment helps you to automate this process of assigning tickets to the agents and it should be assigned in such a way that not all the issues are loaded with only one agent thereby solving the issues will be late so customer support should also look into balanced ticket assignment.
FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost.lable.So make your customers happy by just logging on to https://faasthelp.com. #faasthelp #customersupport #bestlivechat #knowledgebase #bestcustomerservicesoftware