As the opinion of the customer is not static and often changes with time, it is not enough, to rely only on the feedback from the customers and also if the feedback or customer surveys are conducted in a yearly or quarterly basis. The ideal frequency of getting feedback is after resolution is provided for each and every request or incident customer’s raise. Even this can be obtained at the end of each meeting or interaction they do with the organization. Get to know about the customers well by gathering the information like their like and dislikes, their favorite color, favorite hero, their birthdays etc. and maintain within a database of customer details.
FAASTHELP has many features where you and your customers can just log, chat and search for self-help, email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy by just logging on to https://faasthelp.com #faasthelp #bestcustomersupportsoftware #livesupport #bestknowledgebase #unlimitedagents