When a customer gets a problem, they immediately need support. Customer will be in a panic mode when they see a problem. In that mode, first, they do is, come and search the website or mobile application for means to get support. Please make sure businesses have the customer support option right there in the web and mobile application.Do not make them search for customer support but it should be available right on top of the application. First experience of the customer immediately after they encounter an issue should be good. Make it easy for them to find customer support by being right on top.
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