Everything is not over once you resolve an incident raised by the customer. Make an impression in such a way that the customer has to visit again and don’t even give a room for them to think about switching to competitors. You need to end the workflow of an incident ticket with impressive thanking note and delightful bonus. Before jumping to the solution for a problem or a request from the customer, try to know their names and have casual chat about their system configuration and browsers or any other common thing you find it to be appropriate and content sensitive. This will create a trust and emotionally connect them with the organization.
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