While outlining any knowledge base ,navigation should be a priority as well.A knowledge base software should have a search option available and it should catch customer’s eye as soon as they hit knowledge base.
Ensure you have fast connected to the frequently asked questions (FAQ’s) on the landing page as well, so customers can in a split second find what they're searching for.
Have your categories separated according to the customer need and make sure that the title of the article should be short and should contain main keywords relating to your article and the content should also be easy to read and understand.
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