It is a best practice to notify all the stakeholders whenever there is an action or event occurs. But in most cases, either this practice is ignored or will disturb the customers due to irrelevant or redundant notifications are sent via SMS or email. If notified to the customer in right time, will increase the customer satisfaction on the service offered by the organization. we should notify in events like whenever new tickets are raised, assigned, outage or downtime of application, at the time of resuming of the application after downtime, when the status of the ticket is changed and when the ticket is closed.
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