Proactive customer support is nothing but it should predict the customer difficulties in experiencing the product and try to resolve it before it gets escalated and leads to customer frustration. These could be done by providing a content of frequently asked questions, flashing or hovering a help content etc. By providing a proactive support could help retain the existing customers. The loyalty of the customers never decreases it also controls the support calls and the number of tickets raised and thus helps in reducing the support and maintenance costs.Anticipating the customer needs and providing solutions accordingly will increase the advocates for the brand. This will encourage new customers to switch to your brand and prevents the existing customers to switch to other brands.
Faasthelp has many features where you and your customers can just log,chat and search for self-help,email alerts and track their issues and all these features are bundled in a single button and integrate into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost.So build your customer rapport and make them happy by just logging on to https://faasthelp.com . #faasthelp #besthelpdesk #customerservice #livehelp #knowledgebase #engageyourcustomers