Ask the customers questions in such a way that you must get free flow responses instead of a "yes" or "No" answers. Say, if you ask the customer like "Are you satisfied with our product or service??",the customer most likely ending up saying only Yes, unless he/she is really frustrated and don’t want to continue business.Instead, ask questions like "Is there any area we can improve?" will give them the opportunity to provide a true suggestion which needs to be taken into account. Before we start talking to the customer, first request customer or ask him/her politely on what the problem about they are facing, since when they are having the problem and how frequently the problem is occurring etc. Then politely give them the resolution. Do not start giving advice because you have the case/ticket history.
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