Always give priority in resolving the incidents of a most frustrated customer. You will clearly get to know that how much pain they are already in when they approach you. Don’t take it lightly and give your immediate positive response as soon as you get to know that they are in frustration. Your first reaction should be in such a way that they should believe that the problem they are facing is having a solution for you. Try to focus on the actual area of pain caused by the product or service to the customer and then imbibe the same and then at the end give the solution. This will make the customer comfortable that he need not repeat or explain further more about the complaint.
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