Reports menu gives the information where you can get to know the number of tickets opened and closed in a day or a month.
By clicking on Reports option after signing up, you can see the daily status of a number of tickets opened and closed, the monthly status of the number of tickets opened and closed and average closure time of the tickets in a month and week represented in the graph.
You can see overall reports of all agents or individual agent report by selecting any of the options.
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