What we define as an Issue can refer to any task occurring in the course ordinary day’s work. When coming to business, Issue/Ticket tracking is a common term used and is essential for all type of business context, from complaint management to help desk to building maintenance.
At a point when solving an issue helps in business achievement, tracking how that issue is solved will have a greater significance. When technology is increasing day by day you may not be able to handle IT help desk requests using a spreadsheet or email system , but if you are adding more numbers of staff or putting new systems into place the spreadsheet begins to show the strain.
Let’s see the 3 main reasons why you need a ticket tracking system which makes the whole process of solving a Issue more efficient:
An issue/ticket tracking system will streamline the management of even the most complex set of queries, complaints or special requests. Customers who believe their issues have been heard, understood and solved are far more likely to remain loyal customers.
faasthelp has many features where you and your customers can just log, start a live chat where customers and businesses can have a chat ,email alerts for any missed chats and search for self-help which is nothing but an amazing knowledge base, a simple ticketing system where you can create a ticket as well as track those ticket to know the status of the tickets and all these features are bundled in a single button and can be integrated into your business application in less than a minute without disturbing any other functions.Add unlimited Agents/employees to support your business with no additional cost. So make your customers happy and increase your customer satisfaction by just logging onto https://faasthelp.com #faasthelp #livehelpdesk #livechat #knowledgebasesoftware #customerservicesoftware #simple support software#helpdesk #customerservice #livehelp#onlinelivechat