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Will having an Excel file resolve Helpdesk Issues?

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There are various templates in excel sheet available in the market and web which can be used as a help desk tool for small purpose. It is very simple to install and start using as it is a familiar tool for majority of people. As the excel has ready made cells, a defined template with column headers such as Issue Number, status, Assigned To, submitted Date, Category, Priority, and Remarks will act like a help desk record system.

Though excel file has the ability to store all the data, that a help desk tool is able to do, any dynamic mechanism such as controlling access, updating status, logging tickets in templates, assigning tickets and notifying etc. cannot be implemented unlike in a significant help desk tool.

It is right that the argument of using an excel file instead of a help desk software. But that is similar to that of reporting is done in the below format.


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