Say a word and stick to that word. Those who failed to keep up their word will lose trust in a fraction of a second.Keep up and deliver whatever is promised to the customer. If we have promised them to fix the issue by 2 days then we should do it within that timeline.If we have promised to replace, replace it. You can even ask for more time if the resolution consumes such amount of time. But No excuses in timeline or no compromise in quality of service once you made your promise. Hence don’t do the mistake of making false promises just to please the customer for time being. Also Please read all guidelines and policies from the company documentation before you promise anything.
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