Tickets are the issues/queries/concerns/incidents which are raised by the customers regarding the product or the businesses, these are named as Tickets.
When a customer has raised any issue/ticket, it is auto assigned to the agent corresponding to that category. The agents will receive notifications through emails if the ticket has been assigned to them or agents can sign up and can see whether any ticket has been assigned to them.
The status refers to the status of the ticket whether it is assigned to any agent and the role of the agent can be seen. The priority can be set for the tickets like low, normal and high. Based on these, agents can check and start working on high priority issues and later solve the normal and low priority issues.
Ticket issued time and date can also be viewed so that periodic checking of the tickets can be done easily. Once the issue is solved the ticket can be closed. Customers can track their issues by logging in.
Any changes to be done for the ticket you can edit through edit option available for each ticket. The Search option is also available to search the details of any particular ticket.
STEPS TO ADD TICKETS :
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